Terms and Conditions for the Use of the dLIS Web Application of the Federal Office of Civil Aviation

  1. Scope

    2. These Terms and Conditions (T&Cs) govern the use of the dLIS web application of the Federal Office of Civil Aviation (FOCA) for registration in the Drone Operator Register as well as for the electronic submission of applications and related services.

  2. Registration and Access

    3. Using the web application requires registration via the official Swiss government login (CH-Login or AGOV). Access is permitted only for registered users.

  3. Services and Fees

    4. Fees are charged for registration in the Drone Operator Register, the processing of applications, and the issuance of licenses, permissions, or approvals, in accordance with the Ordinance on Fees of the Federal Office of Civil Aviation (GebV-BAZL, 748.112.11). The fee amount is displayed during the application process. The fees must be paid electronically and in advance. Accepted payment methods include: Credit cards (e.g., Mastercard, Visa, and American Express), PostFinance Pay, PostFinance Card, and TWINT. Users have three attempts per payment for the drone certification exams.

  4. Refunds

    5. Paid amounts for purchased services are generally not refundable. This applies in the case of unexcused absences (no-shows) from theory exams, radio telephony exams, and language exams at the center. If a medical certificate for an illness-related absence from an exam is provided, the exam fee will be credited and available for another booking in the same subject. Paid amounts for drone theory exams are generally not refundable.

  5. Obligations of Users

    6. Users agree to provide truthful and complete information during the application process. False information may have legal consequences. Users are also obligated to update their data regularly. Any damages arising from outdated or incorrect information are the responsibility of the user.

  6. Violation of Terms of Use

    7. Users agree to use the services in accordance with the terms of use and refrain from any illegal usage. Violation of the terms of use may result in the (temporary) suspension of the account. Users are liable for any resulting damages.

  7. Disclaimer of Liability

    8. Liability claims against FOCA for material or immaterial damages which arise from the access to or the use, or rather non-use of the services, misuse of the connection, or technical malfunctions, are excluded. Damages that can arise from internet usage are waived. In all other cases, liability is limited to gross negligence. FOCA is not liable for third-party claims for compensatory damages or other claims, or for consequential damages or damages due to loss of profit, unrealised profits, unrealised savings or loss of earnings. In particular, FOCA does not accept liability for:

    • Technical malfunctions of the web application or payment processing beyond its control.
    • Damages arising from incorrect or incomplete information provided by users.
    • Delays or failures caused by force majeure.
    • Loss of access information and any resulting damages or claims for compensation.
  8. Data Protection
    9. The processing of personal data is in accordance with the provisions of the separate privacy policy. This is an integral part of the use of the web application and can be viewed via the link Privacy Policy in the footer.
  9. References and Links
    10. References and links to third-party websites are outside the responsibility of FOCA. Access to and use of such websites are at the users' own risk. Further explanations can be found in the Privacy Policy in the footer.
  10. Changes to the T&Cs

    11. FOCA reserves the right to modify these T&Cs at any time. Changes will be communicated to registered users in an appropriate manner.

  11. Jurisdiction and Applicable Law

    12. Swiss law applies exclusively to all legal disputes related to the use of the web application. The jurisdiction is Bern.